Terms of Service, Return Policy , and Privacy Statement

Shipping & Tracking:

• Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites.
• If you still have questions about an order that has not arrived, please contact us and we will be happy to help you.

Cancellation of Orders:

You can cancel an order after you've completed it, provided that we have not already finished processing the order for shipment.* To cancel after your order is completed, call Customer Service at 1-877-468-2278 from 9 a.m. to 5:00 p.m.  (CST), M-F.

*We will do our best to act on your request to cancel orders after you have placed them. However, we fill orders quickly and may have already processed your order for shipping. If we are unable to cancel your order before it has been processed, you can return any unwanted items to us after you receive them provided the guidelines outlined in the returns and exchanges sections are met.

Returns:

• Purchaser is required to contact us and obtain an RMA #. (Return Materials Authorization).
• Return process can take 2 to 3 weeks.
• Returns must be received within 15 days of receipt.
• Returns must be in original package with packing slip or copy of such and indication of RMA #.
• Product returned must be in condition received or refund may be denied.
• Purchaser is advised to obtain shipping insurances as need.
• If an error occurred on our part in shipping your order, we will issue a credit for any applicable shipping.
• If return is due to defective product, then refund will include applicable shipping costs.
• After we receive your returned item, you will either receive a refund or the replacement item you specified.
• Returns are credited to the original purchasers payment method.
• Special order items may be charged a 35% handling and restocking fee.
• Non electrical item returns are subject to a 25% restocking fee.
• Electrical Items are not returnable.
• All Golf Car returns are subject to a 50% restocking fee. Contact us for transport arrangements.

Exchanges:

• Exchanges must be approved in advance and purchaser will be provided an RMA #. (Return Materials Authorization)
• Exchange process can take 4 to 6 weeks.
• Exchanges must be received within 15 days of receipt.
• Exchanges must be in original package with packing slip or copy of such.
• Product exchanges must be in condition received or refund may be denied.
• Purchaser is advised to obtain shipping insurances as need.
• Indicate on the back of the packing slip, the RMA #, the item you are returning, the reason and the new item(s) you want sent.
• Please be as specific as possible when describing the new item and include the part number.
• Then enclose the invoice with your return.
• The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method.
• Applicable restocking fees listed in the returns policy above may apply.
• Shipping charges for the returned item are not refundable.
• Shipping will be charged for the new item(s) sent.
 

Privacy Statement

Purchase Information
When you make a purchase from Hot Rod Golf Carts we collect your name and payment method information, such as credit card information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).

How We Use Your Personal Information
Information we collect on Hot Rod Golf Carts may be used to help your shopping experience in delivering merchandise and services that you purchase online, help prevent fraud, confirm your orders and bill you for your purchases

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers, and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; storing, enhancing and improving customers' shopping experience; administering or facilitating surveys, contests, or sweepstakes; offering targeted marketing communications to users that opted-in to receive such communications, preventing fraud and completing payment method processing. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or to comply with valid legal processes (subpoenas, warrants) or as required by law.
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How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet has also obtained a digital certificate from Starfield Secure Certification Authority, Inc., a leading provider of Internet trust services. When you enter a secure portion of this Site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to our web server, not to some unknown or unauthorized server.

Cookies and Other Computer Information
When you visit our sites, you will be assigned a "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of this cookie is to identify your shopping cart contents and remember the products you had placed in your shopping cart but had not yet checked out. Other than outlined above we do not collect, obtain or place any information onto or from your computer.